Refund policy

✨ Nave’ Elegance — Refund & Return Policy

A refined and transparent experience.

At Nave’ Elegance, we take immense pride in the craftsmanship and quality of every piece. Each order is handled with exceptional care to ensure a seamless experience.

However, should an issue arise, our team is here to assist you with grace and clarity.

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🛠️ Eligibility for Refunds or Replacements

We offer refunds or complimentary replacements in the following situations:

•⁠  ⁠Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery.

Kindly include clear photos or a short video, and our team will swiftly arrange a replacement or full refund.

•⁠  ⁠Incorrect Item Received

If you receive an item different from what you ordered, we will gladly replace it at no additional cost.

•⁠  ⁠Order Not Delivered

If your order has not arrived within 45 days of purchase, you are eligible for a full refund.

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❌ Non-Returnable & Non-Refundable Situations

Because our pieces ship directly from our partnered fulfillment centers, we are unable to accept returns in the following cases:

• Change of mind

• Incorrect size, color, or style selected

• Items that match their description but are no longer wanted

• Delays caused by customs, couriers, or external factors

To ensure fairness to all our clients, we cannot issue refunds for these scenarios.

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📦 Returns (If Required)

In rare situations where a physical return is needed, items must be sent back to our fulfilment partner.

Please note:

• Return shipping costs are the responsibility of the customer

• We are unable to accept unauthorized returns

• Most cases are resolved without a physical return due to international logistics restrictions

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📨 How to Request Assistance

Our support team is dedicated to making your experience flawless.

To open a claim, please email:

Support@naveelegance.com

Include:

• Your full name

• Order number

• Description of the issue

• Photos/videos (if applicable)

Our team responds within 24–48 hours.

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🌟 Our Commitment

Every order is special to us. We aim to ensure that your experience with Nave’ Elegance is effortless, transparent, and beautifully simple — just like our jewelry.